FREQUENTLY ASKED QUESTIONS
We are here to answer all your questions
Frequent Questions
Our company is dedicated to providing safe and reliable car rental services to our customers. We understand you may have questions, so we’ve compiled a list of frequently asked questions to help you find the answers you need.
You can easily book a transfer through our website or by contacting our customer service team. Simply send us your contact details, pickup and drop-off locations, select the type of vehicle you need, and our team will get back to you.
We offer a variety of vehicles to suit different needs, including luxury sedans, SUVs, minivans, and coaches for larger groups. If you have specific vehicle requirements, please let us know during your booking.
Yes, you can schedule your transfer for a particular time and date. We recommend booking as far in advance as possible to ensure availability, especially for peak travel times.
Our pricing is per vehicle, not per person, which means you’ll have a fixed rate for the entire trip regardless of the number of passengers (up to the vehicle’s capacity).
Yes, we offer transfers to and from airports, hotels, cruise ports, and any other location. Just provide the details of your pickup and drop-off points during the booking process.
All of our drivers are highly experienced, licensed, and professionally trained to provide safe and courteous service. They are knowledgeable about the area and will ensure your journey is comfortable.
While we accept last-minute bookings, we recommend booking at least 24-48 hours in advance to guarantee availability and secure the best rates.
If your flight is delayed, don’t worry! We monitor all incoming flights and adjust the pickup time accordingly.
Yes, we have a flexible cancellation policy. For a local transfer in Athens, you can cancel or modify your booking up to 24 hours before the scheduled pickup time without penalty. Cancellations made within 24 hours may incur a fee. For multiple day trips cancellation fees may also incur.
Yes, we offer child seats upon request. Please notify us when booking if you need a child seat, and we’ll ensure it is installed and ready for your trip.
While we cannot guarantee a specific driver, we will make every effort to accommodate any special requests you may have for a driver. Please note that we assign drivers based on availability.
Payments can be made securely online at the time of booking, or alternatively, you can pay directly to the driver in cash or via credit card, depending on your preference.
Yes, we offer round-trip transfers. You can book a return journey when making your initial reservation, and we’ll take care of the rest.
If you miss your transfer, please contact us immediately. We’ll do our best to reschedule or arrange an alternative vehicle. Additional charges may apply.
Yes, our vehicles can accommodate luggage and larger items. When booking, please let us know the size and quantity of your luggage so we can assign an appropriate vehicle.
Yes, our private transfer services are available 24/7, including holidays. Whether you need a morning pickup or a late-night transfer, we’re here to assist.